1. Who we are
This website, chipperpalhous.christmas, is operated by Chipperpalhous Travel Media Ltd, a company registered in England and Wales under company number 15482736, with its registered office at Suite 3, 41 Harbourside Walk, Bristol, BS1 5DB, United Kingdom. We are the data controller for the personal data described in this policy.
2. Data we collect
We aim to collect as little personal data as possible. Depending on how you use the site, we may process:
- Contact data — your name, email address and message when you write to us through the contact form or by email.
- Technical data — IP address, browser type, device information and pages viewed, collected in server logs by our hosting provider for security purposes.
- Consent data — your cookie preferences, stored locally in your browser.
- Usage data — aggregated analytics about how pages are used, only if you consent to analytics cookies.
3. How and why we use your data
We use contact data to reply to your enquiries (legal basis: legitimate interests, or steps prior to a contract where relevant). We use technical data to keep the site secure and working (legitimate interests). We use analytics data to understand which guides are most useful and improve our content (consent). We do not sell your personal data and we do not use it for automated decision-making.
4. Cookies
We use essential storage to remember your cookie choice and, only with your consent, analytics and functional cookies. Full details, including a table of cookies and how to opt out, are in our Cookie Policy. You can change your choice at any time using the “Cookie settings” link in the footer.
5. Third-party processors
We use carefully selected service providers who process data on our behalf under written data processing agreements. These fall into the following categories: website hosting and content delivery; email services for handling correspondence; and a privacy-focused analytics service, used only after consent. Processors may only use your data to provide services to us and must keep it secure.
6. International transfers
Where a processor stores data outside the UK or European Economic Area, we rely on adequacy decisions or appropriate safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses.
7. Retention
We keep contact correspondence for up to 24 months after our last exchange, then delete it unless we need it to resolve a dispute. Server logs are kept for no longer than 30 days. Analytics data is retained in aggregated form for up to 26 months. Your cookie preference remains in your browser until you clear it or change it.
8. Your rights under the UK GDPR and EU GDPR
You have the right to access your personal data; to have inaccurate data corrected; to have data erased; to restrict or object to processing; to data portability; and to withdraw consent at any time without affecting prior processing. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk or to your local supervisory authority.
9. Your rights under the CCPA
If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion, to correct inaccurate information and to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioural advertising. We will not discriminate against you for exercising these rights.
10. Children
This site is intended for adults planning travel. We do not knowingly collect personal data from children under 16. If you believe a child has sent us personal data, please contact us and we will delete it.
11. Data Protection Officer
You can contact our Data Protection Officer about any privacy matter or to exercise your rights at [email protected], or by post at our registered office marked “For the attention of the Data Protection Officer”. We aim to respond within one month.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be highlighted on this page.